Find answers to common questions about Hotel and Flights services
Flights
An e-ticket is a digital version of a flight ticket. It includes the same details as a traditional paper ticket, but the information is stored electronically in the airline’s reservation system. Once the e-ticket is issued, passengers should print a copy of their itinerary or booking confirmation showing the reservation reference number. On the day of travel, they can proceed directly to the airline’s check-in counter at the airport.
A: Follow these steps to make a flight booking on the app: Choose your destination and preferred travel date. Select the number of passengers traveling. Browse and choose the flight that best suits your schedule and preferences. Enter each passenger’s details exactly as shown in their passport. Review your booking information and complete the payment to confirm your reservation.
Your booking is confirmed once your payment has been successfully processed. Shoppingate will send you a Booking Confirmation email containing: Your booking reference number Your flight details Your e-ticket Your invoice You can also view your booking details and status in the Orders section of the Shoppingate app. (Note: Shoppingate reserves the right to adjust prices/taxes or cancel the booking and refund the amount paid before the ticket is officially issued if necessary.
If an airline cancels a specific route or flight and you reject their offered alternatives, Shoppingate will coordinate with the airline to claim a full refund on your behalf. The refund is subject to airline approval and will be sent back to your original payment method. Refund will be processed on client account then they will refund the customer
Hotel
All facilities listed under the room type are included in the room price. To see the facilities, click on the room name. You can see if breakfast or taxes and such are included.
Once you have entered the dates of your stay, the available accommodation types are listed, with the rates clearly displayed next to them. You might see that the same accommodation type has a different rate based on different conditions, such as occupancy or inclusions or booking conditions.
You will see the total inclusive price prior to confirming your booking. Display settings may vary, but this will be at the latest show on the final booking page.
That depends on the hotel and the room type. You can see if it is included by checking the text just below the room name.